Refund policy

 

You can initiate a return by contacting Nanit customer care at info@nanitsouthafrica.co.za or by calling 087 149 1613 to initiate the return process.

If you would like to return or exchange your order, you are welcome to do so within 14 days of the date of delivery. The product must be in saleable condition. Products showing signs of use or missing labels are not considered new and are thus considered non-returnable.

You are responsible for return shipping charges, unless the item is not what you ordered, defective or damaged due to shipping. The original shipping charges will not be refunded.

 The return address is:

Riversands Outlet Park: Building 5- Unit 5. Century Boulevard, Fourways, Gauteng

​Once we have received your item and assessed its condition we will process the refund. If you are returning a product, send an email to info@nanitsouthafrica.co.za. We will help you with the specifics and answer any questions about your return. 

If your order is damaged in anyway on delivery, please notify us immediately at info@nanitsouthafrica.co.za or 087 149 1613. We will arrange to get you a non-damaged item as soon as possible.

In order for your refund to be processed, please be aware of the following:

  • Product(s) returned directly to Nanit must have been originally purchased from our website www.nanitsouthafrica.co.za. Any product(s) purchased from any other retailer and/or website must be returned to their original purchase location and are subject to the retailer’s and/or website’s return policy.
  • Customers are responsible for all shipping costs associated with the returning of their product(s) and assume all risk of loss or damages when shipping your return to Nanit.
  • Returned product(s) must be returned in their original packaging and in good physical condition with all parts. All returned product(s) are subject to inspection and condition will be assessed as per the sole discretion of Nanit. Nanit reserves the right to charge a restocking fee for unreturned Cameras, Floor Stands, Breathing Wear multi-packs and Breathing Wear single packs.
  • Processing of refunds will take between 5-7 business days, depending on your financial institution. All refunds will be issued in the original form of payment at the time of order.
  • Shipping and handling charges are non-refundable.

** Please note that Nanit reserves the right to change these policies at any time without notice.